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Does organizational science have an impact on your bottom line?
Yes! At Valtera, we have the evidence to show that:
- Service climate matters
- Employee opinions matter
- Strategic employee engagement levels matter
- Multi-rater feedback with action planning matters
- Selection systems matter
Valtera’s science-based solutions can translate into customer satisfaction, profits, and success.
Linkage Research
The research is clear – employee opinions are inextricably linked to the bottom line.
Employee survey results provide insights into employee satisfaction and are increasingly being used to guide tactical issues and strategic initiatives.
For example, it is known that employees' perceptions of the organization's "climate for service" are related to customer satisfaction with service. Therefore, measuring the internal support mechanisms that are important to establishing a service climate will ultimately improve customer service.
Linking employee attitudes and business outcomes offers great opportunity to improve not only the employee experience, but also to increase customer satisfaction, efficiency and ultimately the bottom line. Valtera can help you identify the key links between employee perceptions of the organization and important business outcomes such as turnover, financial results and customer satisfaction. These links offer dynamic opportunities to create maximum organizational impact, e.g., how employee engagement impacts key performance indicators and what components of the work environment are most critical for driving employee engagement and sustained business growth.
In the survey design phase, Valtera can help ensure that you have the right questions to assess the issues important to your organization.
In addition, Valtera can assist you in determining the right measures of organizational results. This may include capitalizing on information that the organization already collects (e.g., customer surveys, financial results of different units) or developing special measures for the linkage research.
Once the appropriate measures are identified, our consultants, trained in a variety of statistical modeling techniques, will analyze the data and will convey linkage research results using laymen's terms and easily understandable displays. This empowers you to affect organizational change and produce bottom line results.
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