Service climate is defined as the systems and processes that support and reward service delivery excellence. Your customers experience your organization's service delivery, and will judge the level of excellence they experience. But only your employees know why your customers are served the way they are, and how your organization's service climate promotes or inhibits a superior customer experience.

That's where Valtera provides you with unique competitive advantage.

Based on years of practical and scientific research, we know what to measure in service climate and how to ask the right questions. We have the data and experience to benchmark your service climate and to tell you what to fix and how fixing it will pay off in customer satisfaction and profits. Our organizational scientists and consultants have published their work in journals like Administrative Sciences Quarterly, the Academy of Management Executive, and Personnel Psychology, and in books published by the Harvard Business School Press and Sage. And we have the evidence to show that service climate matters.

Valtera's proprietary service climate measures tap the critical dimensions of service climate. These include leadership factors, managerial and communication processes, resource availability, and the ways the organization promotes service excellence.

We gather the necessary data by administering our proprietary service climate measures to your employees. We analyze the results and provide clear and actionable feedback about where your organization stands in the competitive world and what can be done to improve your organization's service climate. We provide this service in a cost effective manner that easily fits into your ongoing metrics and scorecarding efforts.