|
Solutions: Service Quality
About |
Service Climate |
Customer Satisfaction Surveys |
Global Service Climate Index©
Customer satisfaction is critical to any organization. Truly satisfied customers are more loyal, permitting your organization to grow its customer base and be more profitable.
Valtera customer surveys assess both customer expectation and ratings of performance related to quality, availability, ease of doing business, price and value as well as competitive alternatives.
Valtera customer surveys are designed to garner those attitudes that have the greatest impact on business outcomes, including repurchase intentions, recommendations, etc.
Customer surveys can be conducted separately or in tandem with employee surveys. Integrated surveys offer an opportunity to directly link the attitudes and perceptions of an organization's customers to those of its employees. Valtera also conducts analyses on data collected by independent employee customer surveys not originally intended for integration.
|
